reserves the right to determine what constitutes normal wear, improper use/maintenance, and modification. No other warranties are implied or expressed other than what is specifically stated here. The Limited Lifetime Warranty does not apply to the TX Tool, Fire Starter, or Kershaw Oil. In addition to the provisions of this warranty, the owner may also have other rights that can vary by state. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. Any product we determine to be defective will be repaired or replaced solely at our discretion. This warranty is void on products that have been modified in any way. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage, or breakage due to improper use, improper maintenance, accidents, loss, or theft. We guarantee our knives against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. carry a limited warranty for the lifetime of the original owner, except when stated otherwise. For additional information, click the arrows on the boxes to read our warranty, learn about replacement vouchers, counterfeits, and more. If you need service for an automatic or butterfly knife, be sure to read the additional information and include the required release form with your knife, in addition to a warranty request form. So, if you do NOT want us to sharpen your knife, just make a note in the “Reason for Service” box on the form.ĪUTOMATIC KNIVES, BUTTERFLY KNIVES AND MORE INFORMATION Additionally, we know that some of you put a special edge on your knives. Unfortunately, we are unable to sharpen serrations but we can still sharpen the plain edge portion of your blade. If there is any issue with your request, the warranty team will contact you.Īs a courtesy, we sharpen every knife that is sent to us for service. Please note that replacement blades will not have the original laser markings. Not all blades are available at all times. To have a blade replaced, just add the $25 fee to your payment when you send in your knife and make a note in the “Reason for Service” box on the form. Please see the FAQs under Warranty Questions for details. In addition to the replacement parts above, we can also replace a broken blade that is not covered by warranty for $25 (effective 11/1/21). If you are outside of those countries, contact the authorized dealer where you originally purchased your knife. Parts can be sent only to the USA, Canada, and Mexico. Please click on "Available Kershaw Replacement Parts" on the right of this page for a complete list. To keep your Kershaw on the job, we are happy to provide a selection of free replacement parts. If you purchased your product outside of the USA, Canada, or Mexico, please contact the authorized dealer from whom you originally purchased them to receive warranty service or parts. Kai USA can only accept warranty/parts requests for products purchased in the USA, Canada, or Mexico. If not, just email our warranty team for more information. If you have questions about your warranty or how to take advantage of it, check our FAQs to see whether your question has already been answered. In addition to supporting our products with this warranty, we will be happy to repair and sharpen your Kershaw knife for free when you send it in for warranty service. To ensure you get a lifetime of service from your Kershaw, our products are backed by a Limited Lifetime Warranty against manufacturing defects. From this page, you can request warranty evaluation, repair and sharpening service, and free replacement parts. If you experience any problems completing the form, use the Contact Us page to report a website issue and we will be happy to assist you.Įstimated turnaround time for mail-in warranty and sharpening services is 2 weeks. Any shipment we receive without a completed Warranty/Service form or order number will be returned immediately without service. Kai USA requires that all customers complete and submit the Warranty/Service form below before sending in their knives for service. As always, knives must be clean and free of any dirt, oil, food, blood, etc.If you drop off 3 or more knives, they will be available for pickup the next business day.We will call you when your knives are ready. Please wait outside or in your vehicle.You may drop off up to 2 knives for same-day service.If someone is ahead of you, please wait until they leave before entering. Only 1 person at a time may be in the lobby. Please bring in knives by 4 PM for same-day service. The warranty and sharpening department is open for in-person drop-off service Monday - Friday, 8 AM to 4:30 PM.
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